Job Description
Elevate service support with Toromont Cat as a Product Support Manager in Timmins, ON. Drive efficiency, quality, and profitability while leading a dedicated team.
This full-time managerial role at Toromont Cat requires overseeing after-sales support operations. You will ensure technicians are well-trained and scheduled, manage service delivery, and contribute to continuous improvement initiatives. Your expertise will optimize workflows and enhance customer satisfaction across operations.
Key Responsibilities:
• Ensure compliance with CSAs and manage warranty claims
• Collaborate for timely dispatch and technical support
• Lead planning of technical training programs
• Execute strategic projects for operational improvements
• Analyze data to identify trends and issues
Requirements:
• Bachelor’s degree in Business Administration or Engineering
• 5-8 years experience in product support or operations
• Exceptional communication skills in all formats
• S...
This full-time managerial role at Toromont Cat requires overseeing after-sales support operations. You will ensure technicians are well-trained and scheduled, manage service delivery, and contribute to continuous improvement initiatives. Your expertise will optimize workflows and enhance customer satisfaction across operations.
Key Responsibilities:
• Ensure compliance with CSAs and manage warranty claims
• Collaborate for timely dispatch and technical support
• Lead planning of technical training programs
• Execute strategic projects for operational improvements
• Analyze data to identify trends and issues
Requirements:
• Bachelor’s degree in Business Administration or Engineering
• 5-8 years experience in product support or operations
• Exceptional communication skills in all formats
• S...
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