Job Description

Product Support Engineer(Freelance Interviewer)

Location: Remote


Skills and Qualifications:

  • Fluent in English, both speaking and writing.
  • Excellent written and verbal communication skills.
  • Strong time management skills, results-focused, and a proactive nature.
  • Ability to learn quickly and to adapt easily to change.
  • Experience using CRM systems, Salesforce.com preferred.
  • B.Tech/B.E./MCA and/or IT Networking or Security Certification such as: Network+, CCNA, or Security+.
  • 4-8 years of relevant experience in technical support/helpdesk role troubleshooting network and/or network security problems.
  • Strong understanding of TCP/IP networking, applying OSI model troubleshooting methodology, Windows and Macintosh operating systems, and VPN technologies and their corresponding protocols.
  • Familiarity with authentication protocols (LDAP, RADIUS, et...

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