Job Description

In This Role, Your Responsibilities Will Be:

  • Provide technical support to customers and evaluators, including installation troubleshooting, product configuration assistance, hardware and operating troubleshooting relating to product operation, and addressing improper product operation or erroneous system use Design, develop and test the Emerson MES product Syncade.

  • Work closely with customer and internal software development team to diagnose complex software product issues. 

  • Monitor and troubleshoot application processes and system resources to ensure compliance with key system performance indicators.

  • Develop methods and gather technical data to reproduce customer issues and communicate requirements efficiently to development team.

  • Ensure compliance with defined service level agreements.

  • Execute and improve functional, performance, and non-regression tests. Implement innovative techniques to optimi...

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