Job Description

We're looking for a

Product Support Engineer

This role is Hybrid, Krakow Office

The Product Support Engineer provides frontline technical and functional support for Cornerstone’s solutions. You’ll combine problem-solving, communication, and customer empathy to deliver an outstanding support experience across multiple channels.

You are energized by troubleshooting, passionate about helping people, and comfortable learning complex SaaS applications. As a key member of our Support team, you will advocate for customers while ensuring expectations and SLAs are consistently met.


This role supports customers through a variety of channels, including phone and Salesforce cases.


In this role you will...

  •  Develop a strong understanding of Galaxy’s product suite and underlying technologies.

  • Provide phone and written support to customers, resolving technical and functional issues of varied complex...

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