Product Support Engineer

Job Title: Production Support Engineer

Years Exp: 1 to 4 years

We are looking for a Production Support Engineer to join our dedicated Production Support Team. This role is critical for ensuring high-quality client support, maintaining system reliability, and allowing our engineering team to focus on feature development.

You will work alongside another support engineer on the same shift, providing coverage during US business hours. When not handling support issues, you'll work on measurable, sprint-trackable items such as package updates, security fixes, and monitoring enhancements.

Technology Stack

• Application: .NET Framework 4.7.2, ASP.NET Web Forms/MVC, C#
• Database: MySQL 8.0
• Caching: Redis
• Message Queue: RabbitMQ, AWS SQS
• Search: Solr
• Monitoring: New Relic, Datadog, Pingdom, ELK Stack
• Cloud: AWS (EC2, RDS, S3, Lambda, CloudFront)
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