Job Description
Who are we looking for
We are looking for a proactive and technically strong Product Support Engineer to join our team. This role requires a deep understanding of backend systems, APIs, and databases, along with the ability to diagnose and resolve complex production issues.
The ideal candidate should have hands-on experience in Python, MySQL, APIs, and cloud environments, and be comfortable working with cross-functional teams to troubleshoot, debug, and resolve customer-facing issues. You will act as the final escalation point for product and technical support, ensuring high availability and reliability of our platform.
Key Responsibilities
L3 Technical Support and Issue Resolution
We are looking for a proactive and technically strong Product Support Engineer to join our team. This role requires a deep understanding of backend systems, APIs, and databases, along with the ability to diagnose and resolve complex production issues.
The ideal candidate should have hands-on experience in Python, MySQL, APIs, and cloud environments, and be comfortable working with cross-functional teams to troubleshoot, debug, and resolve customer-facing issues. You will act as the final escalation point for product and technical support, ensuring high availability and reliability of our platform.
Key Responsibilities
L3 Technical Support and Issue Resolution
- Own and resolve complex Level 3 production support tickets related to backend systems, integrations, and platform workflows.
- Diagnose issues across a...
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