Product Support Engineer

Position Description:

The Product Support Engineer is a customer-facing position that will provide Tier 1 and Tier 2 level product support

and engineering assistance to customers, prospects and partners of our client – an industry-recognized leader in

the delivery of cybersecurity products and services. Day-to-day activities will be to collaborate with the Support

Manager to prioritize and respond to customer support tickets and inbound calls; assist customers with issues

related to installation, setup, configuration, use of the product, updating Linux packages, troubleshooting

problems with the product, and investigating product content, logs and error messages to determine a possible

resolution.

Key Roles & Responsibilities:

 Conduct regular vulnerability scans (on-demand/scheduled) on servers, networks, applications, and

cloud environments using tools like Saint, Nessus, Qual...