PRODUCT SUPPORT ENGINEER

We are looking for a Product Support Engineer with a strong technical background to provide product assistance, troubleshooting, and remote support for industrial solutions.

Key Responsibilities

• Provide technical support to customers via phone, email, and remote communication tools .
• Troubleshoot technical issues related to industrial products and applications.
• Assist customers with product operation, configuration, and application-related questions .
• Provide technical guidance related to electrical panels, VFDs, controls, and pump applications .
• Clearly communicate technical solutions and troubleshooting steps to customers.
• Collaborate with Product Managers, Support Teams, and technical development teams .
• Document customer issues, technical findings, and solutions.
• Identify recurring product or application issues and provide feedback to internal team...