Job Description
About the Role
As a Product Support Engineer, you will be the first line of technical engagement for customers using Exotel's cloud telephony, communication APIs, and customer engagement platform. Your role is critical in ensuring customers receive timely, accurate, and empathetic support while you help them troubleshoot issues, understand product behaviour, and get the best out of Exotel's solutions.
This position is perfect for someone who enjoys diving into technical details, communicating clearly with customers, and collaborating with internal teams to improve overall customer satisfaction.
Key Responsibilities
Customer Issue Resolution
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Serve as the primary contact for customers via email, phone, and ticketing systems for Level 1 inquiries.
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Diagnose issues related to call flows, APIs, SMS/voice routing, call recordings, and Exotel dashboard functionalities.
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Perform...
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