Job Description
eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions.
Overview
The Product Support Engineer is a key member of the support team providing first level assistance to eClinical Solutions' elluminate® clients. The primary responsibility of this role is to provide support to end-users by identifying, researching, and resolving problems and issues.
Product Support Engineer technicians communicate directly with customers to gather information, resolve or escalate issues and manage the support ticket life cycle. He/She has the ability to quickly learn different applications ...
Overview
The Product Support Engineer is a key member of the support team providing first level assistance to eClinical Solutions' elluminate® clients. The primary responsibility of this role is to provide support to end-users by identifying, researching, and resolving problems and issues.
Product Support Engineer technicians communicate directly with customers to gather information, resolve or escalate issues and manage the support ticket life cycle. He/She has the ability to quickly learn different applications ...
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