Job Description
Take your technical expertise to customer support with Progressive Automations as a Product Support Engineer. Focus on troubleshooting, complex escalations, and RMA inspections to ensure customer satisfaction.
As a Product Support Engineer, you'll engage directly with customers, providing outstanding technical assistance through phone-based solutions. Additionally, you will support the R&D team with assembly and product testing while participating in new product development projects. Your role emphasizes collaboration, ensuring customers receive top-tier service and product knowledge.
Key Responsibilities:
• Deliver technical support via phone and troubleshoot complex issues
• Document product problems and coordinate corrective actions
• Assist R&D with assembly and testing of components
• Execute mechanical, electrical, and firmware testing effectively
• Create and validate technical documentation through analysis
Requirements:
• Diploma or Bachelor’s degree...
As a Product Support Engineer, you'll engage directly with customers, providing outstanding technical assistance through phone-based solutions. Additionally, you will support the R&D team with assembly and product testing while participating in new product development projects. Your role emphasizes collaboration, ensuring customers receive top-tier service and product knowledge.
Key Responsibilities:
• Deliver technical support via phone and troubleshoot complex issues
• Document product problems and coordinate corrective actions
• Assist R&D with assembly and testing of components
• Execute mechanical, electrical, and firmware testing effectively
• Create and validate technical documentation through analysis
Requirements:
• Diploma or Bachelor’s degree...
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