Product Support Engineer 1 (Vigo, Spain)

The RoleAs aProduct Support Engineer I, you’ll provide high-quality technical support to customers and partners using the Trak SYS™ platform. This role is ideal for someone who is technically strong, customer-focused, and excited to deepen their expertise in MES, manufacturing systems, and enterprise software support.You’ll work closely with customers, internal support teams in the U. S. and Spain, and engineering partners to troubleshoot issues, support upgrades, contribute to testing, and help improve documentation and knowledge sharing across the organization.This position requires flexibility to support 24/7 operations, including rotating coverage for weekends and extended shifts (up to 12 hours).Key ResponsibilitiesPlatform and Application Support (≈70%)Provide Level 2 product support for both the Trak SYS™ platform and implemented solutionsDiagnose and resolve platform and application issuesTroubleshoot production applications built by Parsec Professional Services under managed s...