Product support

Summary

As an Product support at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. This role ensures operational excellence and product stability by managing defect lifecycle, coordinating hotfixes, and enforcing SLA compliance. This candidate will act as a key liaison between product development teams and account operations, tracking work across multiple systems and driving timely resolution of issues. This role is strictly involved in coordinator for the product development and does not involve access to Protected Health Information (PHI) & Personally Identifiable Information (PII) or any secured/confidential client data. The work is limited to coo...