Job Description
Product Support Associate, Operations Customer Service and Support
Are you passionate about solving complex technical challenges and delivering exceptional customer experiences? Imagine joining a dynamic team where your problem-solving skills and technical expertise directly impact customer satisfaction and the success of an industry leader—Thomson Reuters Legal division.
As a Product Support Associate, you'll be the go-to expert helping customers navigate our cutting-edge software and products, all while working in a collaborative, fast-paced environment.
About The Role
In this opportunity as a Product Support Associate, you will:
Resolve customer inquiries via phone, email, and chat, focusing on software, hardware, and online product issues
Diagnose technical problems by utilizing advanced information systems and troubleshooting tools
Collaborate with internal teams to escalate and resolve complex technical issues
Document all customer interactions and resolut...
Are you passionate about solving complex technical challenges and delivering exceptional customer experiences? Imagine joining a dynamic team where your problem-solving skills and technical expertise directly impact customer satisfaction and the success of an industry leader—Thomson Reuters Legal division.
As a Product Support Associate, you'll be the go-to expert helping customers navigate our cutting-edge software and products, all while working in a collaborative, fast-paced environment.
About The Role
In this opportunity as a Product Support Associate, you will:
Resolve customer inquiries via phone, email, and chat, focusing on software, hardware, and online product issues
Diagnose technical problems by utilizing advanced information systems and troubleshooting tools
Collaborate with internal teams to escalate and resolve complex technical issues
Document all customer interactions and resolut...
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