Product Support Associate

Product Support Associate, Operations Customer Service and Support
Are you passionate about solving complex technical challenges and delivering exceptional customer experiences? Imagine joining a dynamic team where your problem-solving skills and technical expertise directly impact customer satisfaction and the success of an industry leader—Thomson Reuters Legal division.

As a Product Support Associate, you'll be the go-to expert helping customers navigate our cutting-edge software and products, all while working in a collaborative, fast-paced environment.

About The Role
In this opportunity as a
Product Support Associate
, you will:

• Resolve customer inquiries via phone, email, and chat, focusing on software, hardware, and online product issues
• Diagnose technical problems by utilizing advanced information systems and troubleshooting tools
• Collaborate with internal teams to escalate and resolve complex technical issues
• D...