Job Description
We are looking for a proactive and technically skilled Product Support Analyst to join our team. This role focuses on providing exceptional software support for PLM for Process solutions, ensuring timely issue resolution, and delivering a seamless customer experience. The ideal candidate is analytical, customer-focused, and thrives in a fast-paced, global support environment.
A Day In a Life:
* Deliver expert-level software support for PLM for Process applications.
* Perform in-depth troubleshooting and root cause analysis of technical issues.
* Recommend and implement effective solutions or workarounds.
* Collaborate with cross-functional teams to resolve complex problems.
* Manage customer interactions with professionalism and empathy.
* Participate in virtual meetings and support sessions via Zoom or similar platforms.
* Document issues, resolutions, and best practices in internal knowledge bases.
What You Will Need:
* Strong background in software su...
A Day In a Life:
* Deliver expert-level software support for PLM for Process applications.
* Perform in-depth troubleshooting and root cause analysis of technical issues.
* Recommend and implement effective solutions or workarounds.
* Collaborate with cross-functional teams to resolve complex problems.
* Manage customer interactions with professionalism and empathy.
* Participate in virtual meetings and support sessions via Zoom or similar platforms.
* Document issues, resolutions, and best practices in internal knowledge bases.
What You Will Need:
* Strong background in software su...
Ready to Apply?
Take the next step in your AI career. Submit your application to Infor today.
Submit Application