Product Support Analyst

Provides application and technical support to customers, answering complex questions on function and usage of products via the telephone and/or Internet. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. Serves as primary support liaison between company and customer in a highly team-oriented environment. Conveys customer feedback to product development staff. Possesses working knowledge of assigned products and basic knowledge of operating environments. Operates under general supervision. Responsibilities include providing After Hours support coverage for critical incidents to customers in evening, weekends and Infor Holidays, as well as Special events support.
A Day In The Life Typically Includes
* Resolves clients' questions or problems over the telephone or Internet focusing on product functionality
* Serves as primary support liaison between company and customer and documents incidents in required tracking sy...