Job Description
**Overview**
Under the direction of the Manager of Technical Action Center, the Product Specialist is accountable for and responsible for the technical support of Sharp Imaging and Information Company of America products through telephone contact, email, chat and video. The position includes hotline assistance, writing knowledge base articles and writing FAQs. This candidate will also be corresponding with internal and external customers and performing administrative duties as necessary.
**Responsibilities**
+ Maintain a high level of knowledge of Sharp’s hardware, software, and cloud-based products to assist our customers with support.
+ Perform call center support duties including accurate data entry.
+ Maintain an accurate and timely knowledge base content pertaining to assigned products and applications. Create, modify, and develop scripts for service support systems.
+ Provide a timely response to all inquiries for assistance from internal and e...
Under the direction of the Manager of Technical Action Center, the Product Specialist is accountable for and responsible for the technical support of Sharp Imaging and Information Company of America products through telephone contact, email, chat and video. The position includes hotline assistance, writing knowledge base articles and writing FAQs. This candidate will also be corresponding with internal and external customers and performing administrative duties as necessary.
**Responsibilities**
+ Maintain a high level of knowledge of Sharp’s hardware, software, and cloud-based products to assist our customers with support.
+ Perform call center support duties including accurate data entry.
+ Maintain an accurate and timely knowledge base content pertaining to assigned products and applications. Create, modify, and develop scripts for service support systems.
+ Provide a timely response to all inquiries for assistance from internal and e...
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