Job Description

About Taxually

Taxually is a leading tax technology company providing innovative compliance solutions for businesses worldwide. Our platform streamlines complex tax processes, helping companies navigate the intricate landscape of global tax regulations while minimizing administrative burden. As a rapidly growing fintech SaaS startup, we're revolutionizing how businesses handle their tax compliance obligations.

About the Role

Provide customer support for a tax SaaS product and work directly with the US and Canada tax teams. Manage and triage tickets in Freshdesk, maintain accurate customer context in HubSpot, coordinate internally in Slack, and consistently meet a 24–48 hour SLA.

What you'll be responsible for day-to-day

  • Manage inbound ticket queue in Freshdesk: categorize, prioritize, respond, and resolve within SLA.
  • Triage issues and route to the right team (US and Canada sales tax, product, engineering), providing complete context (...

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