Product Retention Manager - CRM

Manager - Product - Retention - Housing - CRM - Hyderabad - Auto Plaza - JM 10800 Core Responsibilities: o Review quality reports, discuss team performance, identify favorable / unfavorable trends, and resolve escalated issues o Handling Customer Queries & meeting Deadlines on daily basis records related to customer retention, also prepare plan for Audit o Supports development of quality assurance strategies, processes, guidelines and control plans which assure quality & enhanced customer experience, Efficiently to gather complete information to access and fulfill customer need. o Set up an In-house call center functions to deliver retention targets achieving financial objectives. o Maintain and improve In-house call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. o Manage the d...