Job Description
Job Information
Department Name
BUSINESS INTEL. & ANALYTICS
Job Type
Full time
Industry
Technology
Service Now Ticket
INC
Modality
WFH
Work Experience
3-5 years
Assigned Recruiter Contact
Date Opened
02/23/2026
City
Tijuana
State/Province
Baja California
Country
Mexico
Zip/Postal Code
22010
Job Description
The Product Owner will own the vision, roadmap, and delivery of an internal performance management application that covers the end-to-end performance cycle for frontline operations. This includes reliable data ingestion and metric definition, performance visibility for agents, supervisors, and regional leaders, and closed-loop coaching workflows from insights to action plans to tracking. The Product Owner is accountable for measurable business outcomes, adoption, and safe deployment of AI-driven ...
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