Product Owner - Customer Query Management

Product Owner – Customer Query Management

Location: Glasgow

About the Role:

Albany Beck is seeking an experienced Product Owner to play a pivotal role in leading the design, development, and implementation of innovative tooling and technology solutions that enhance an efficient, customer-focused query management process. This is a consultancy role with a focus on driving measurable improvements in speed, efficiency, and quality of query resolution.

Key Responsibilities:

• Define and own the product strategy and roadmap for query management platforms.
• Work closely with technology, operations, and front-line teams to prioritize initiatives that deliver the highest business value.
• Maintain and refine product backlogs, user stories, and acceptance criteria, ensuring they reflect strategic priorities.
• Champion agile ways of working to accelerate delivery and...