Product Owner – Authentication, Client Adoption

Responsibilities

• Own the end‑to‑end strategy, roadmap, and delivery for the business client authentication token migration as well as servicing initiatives, aligned to TD’s security, risk, and client experience standards
• Translate business and client needs into clear product requirements, prioritized backlogs, and executable delivery plans
• Lead iterative delivery using TD’s Agile practices, ensuring measurable outcomes and controlled risk
• Design and execute a phased, scalable client migration and strategy from the legacy token device to the new device type
• Collaborate closely with technology teams to update and enhance contextual help and education for users within the online banking platform
• Partner with Technology, Operations, Fraud, FCRM, Billing and Client Support teams to ensure secure provisioning, activation, billing and decommissioning processes
• Anticipate and mitigate client, operational, and rep...