Job Description

What You’ll Do

As the Product Owner, Agent Tools & Platforms you will play a critical role in driving the development, improvement, and optimization of internal agent tools. This role will focus on systems that the CX organization utilizes to serve our customers with an exceptional experience. You will collaborate closely with cross-functional teams to ensure product solutions meet business needs while maintaining alignment with company goals and objectives. In this role, you will oversee product development from concept through execution, ensuring successful implementation of large-scale initiatives.

Key Responsibilities:

Product Development & Strategic Alignment

  • Manage the product lifecycle for internal agent tools and systems (including but not limited to CRM, and product support tools) ensuring they align with business objectives and strategic initiatives.
  • Collaborate with cross-functional teams, including Engineering, Cust...

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