Product Operations Analyst (Mid-level) – Focus on Data, Support and Continuous Improvement

Responsibilities

• Work cross-functionally across the various Card journeys, supporting the maintenance and evolution of operational processes
• Perform data analyses via database queries (SQL), identifying opportunities, deviations and root causes of operational issues
• Develop and monitor KPIs, dashboards and management reports to support decision-making
• Handle sustainment requests, tracking incidents, system validations and implementation of improvements
• Organize, track and prioritize the backlog of requests, ensuring alignment with area objectives and business needs
• Map processes, identify improvement opportunities and contribute to initiatives for operational efficiency and automation
• Support impact analyses, testing and rollout of changes related to Card products and processes
• Interact with partner areas such as Product, Technology, Data, Customer Service and vendors, ensuring progress of the r...