Job Description

In the role of Head of Customer Service Team at our E-commerce and Software SaaS company, you will lead initiatives to develop and manage the FAQ system, oversee business training, and ensure the quality of translated FAQ and GTM content to optimize user experience. Collaboration with cross-functional teams is pivotal to execute content strategies, maintain standards, and deliver superior support and information to our user base.

Responsibilities:

  • FAQ System Development and Operations Management:

    Formulate and implement the FAQ system, covering content structure, categorization, and standardization. Uphold the accuracy, completeness, and timeliness of FAQ content. Continuously enhance the FAQ system based on user needs and feedback, offering valuable suggestions for improvements.

  • Organize Business Training:

    Develop comprehensive training plans and materials for user support and sales teams. Lead internal training activitie...

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