Product Manager - Net Banking Support

We are seeking a Product Manager - Net Banking Support to handle and resolve queries related to our IRIS and NetBanking platforms. You will be responsible for training branch and support teams, monitoring recurring issues to suggest long-term fixes, and creating and updating support materials. This role requires a professional who can coordinate with various teams, track query trends, and ensure all support and training activities comply with internal and regulatory policies.

Roles & Responsibilities:

• Support & Resolution: Handle and resolve queries from branches and customer service teams related to the IRIS and NetBanking platforms.
• Training & Knowledge Management: Train branch and support teams through workshops, advisory notes, and knowledge-sharing content. Create and update SOPs, FAQs, and training mat...