Product Manager (Intelligent Customer Service Platform)

About the job

Our Company

JOYBUY - Joybuy is JD.com's online retail business in Europe.

Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg.

Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to fulfill Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun.

About the Role

We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customer service system development driving innovation, automation, and scalability for our global support operations.

Key Responsibilities

• Act as the primary product interface between business and R&D teams to develop the self-built customer...