Job Description
The Product Manager is responsible for defining, prioritising, and delivering Managed Services & SaaS Operations capabilities that improve customer satisfaction, operational performance, and business outcomes. The role acts as the bridge between business, operations, and technology, translating strategy and customer needs into a clear roadmap and measurable delivery.
Key Responsibilities
- Own the vision, strategy, and roadmap for Managed Services & SaaS Operations delivery platforms.
- Act as the voice of the customer within DevOps and service delivery teams.
- Manage and prioritise the DevOps backlog to balance feature delivery, service quality, and technical debt.
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