Job Description

What you'll do:

Team leadership & coaching 

  •  Lead, coach, and develop a team of KB writers and one freelance Community Forum Manager.

  •  Set clear processes, expectations, and development paths that promote growth, autonomy, and accountability.

  •  Provide editorial oversight and quality assurance; conduct occasional hands-on writing for critical content.

  •  Foster a culture of empathy, clarity, and operational excellence.

    • AI strategy & workflow definition

  •  Design, implement, and continuously optimize AI-driven content creation and update workflows across the Knowledge Base.

  •  Work with the team’s knowledge solutions and technology specialist to define prompt structures, SOPs, and operational guidelines for AI-assisted content.

  •  Partner with internal AI operations stakeholders to evaluate and integrate both internal and external AI tools.

  •  Drive AI workflow adoption across Product, PMM, Support, a...

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