Product/ Application Support Specialist

We are looking for Product Support Specialist. This position will be full-time and Onsite from Bengaluru.

What You'll Do

• The Product Support Specialist will provide Level 1 technical support for our client's customers for their corporate tax software global product line.
• Answer phone calls and respond to emails and web portal requests.
• Understanding and resolution of moderately complex issues is expected, specifically troubleshooting in the areas of product functionality, data, calculation, and technical integration issues.
• support a dynamic team environment by collaborating with other departments, team, and workgroup members, by contributing time, effort, and ideas.
• Be available within the ACD system to answer customer phone calls.
• Receive and handle customer issues/r...