Product Analyst

Provide 1st level customer service and technical support via multiple channels. 

Communicates effectively in written and spoken English with co-workers and customers world- wide. 

Collaborate with advanced support teams, account managers, implementation, and development resources to meet customer expectations. 

Ensure customer needs are met by evaluating issue impact and escalating when necessary. 

Act as the lead interface with customers (internal and external) regarding product support. 

Demonstrate a strong sense of urgency for sensitive issues.

Develop understanding of the user interfaces to investigate customer queries and issues. 

Research and validate application, back-end or technical issues to aid customers in understanding product functionality and outputs. 

Commit to delivering the highest level of cust...