ProdOps Specialist – Embedded System and Components TK Elevator Brasil (GUA)

People are at the heart of everything we do at TK Elevator: we work as a team, we care about the safety of others and we share a common vision to keep the world moving. This is your opportunity to go further and impact the future of urban mobility. what we expect.

Key Responsibilities

• Product–DevOps Liaison
• Act as the primary bridge between Product and DevOps teams.
• Translate business and product requirements into operational and technical actions.
• Ensure alignment between product roadmap priorities and technical implementation.

Incident & Operational Management

• Manage and prioritize high-impact trouble tickets (including device/firmware incidents) under short SLAs.
• Use ITSM tools (such as Jira/ServiceNow) for incident tracking and follow-up.
• Support root cause analysis and drive remediation efforts for recurring issues across cloud, firmware, and hardware layers, using field...