Job Description

Job Responsibilities
  • Supervise daily processing operations and ensure smooth shift execution
  • Oversee Processing Officers (POs), ensuring proper task allocation and adequate manpower coverage
  • Ensure accurate encoding and processing of applications in compliance with SOPs
  • Conduct spot checks and audits to maintain work quality and compliance standards
  • Train and guide new hires on system usage, processes, and operational requirements
  • Manage shift handover and takeover, ensuring proper accountability of controlled items
  • Submit daily operational and reconciliation reports to management
  • Ensure adherence to Authority and site operational guidelines
  • Perform any other duties as assigned
Job Requirements
  • Minimum GCE O Level qualification
  • At least 2 years of supervisory experience
  • Prior experience in operations, processing, or similar supervisory roles preferred
    • ...

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