Processing Associate

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description
The Role

• Managing personal work quality & delivery to meet or exceed the assigned targets for performance within their Skill Group, including

• Customer Service scores/ratings

• Quality Metrics
• Productivity

Skills Group 1 Processor

• A Processor in Skills Group 1 should be proficient in the following activities and effectively and accurately undertake this work as requested by the Market Lead or MSM

• Auto ID issuance

• Basic midterm renewals
• Cert Holder Clean-Up - for small to mid-sized accounts

• Basic certificate renewal - for small to mid-sized accounts

• Proficiency in these activities is supported by training in the following:

• Com...