Job Description

Description

Managing personal work quality & delivery to meet or exceed the assigned targets for performance within their Skill Group.

  • Quality Metrics
  • Productivity

The Role

Managing personal work quality & delivery to meet or exceed the assigned targets for performance within their Skill Group, including:

  • Customer Service scores/ratings
  • Quality Metrics
  • Productivity

Skills Group 1 Processor

A Processor in Skills Group 1 should be proficient in the following activities and effectively and accurately undertake this work as requested by the Market Lead or MSM.

  • Auto ID issuance
  • Basic midterm renewals
  • Cert Holder Clean-Up - for small to mid-sized accounts
  • Basic certificate renewal - for small to mid-sized accounts

Proficiency in these activities is supported by training in the following:

  • Complet...

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