Process Trainer//Voice Process

Hiring: Process Trainer

Location: Gurgaon Industry: International BPO – Voice Process

CTC UPTO 9LPA

Key Requirements

• Mandatory: Experience in International Voice Process
• Excellent communication skills (spoken & written)
• Strong knowledge of training methodologies and quality frameworks

Role: Process Trainer

Eligibility:

• Minimum 2+ years experience as a Process Trainer in International BPO
• Proven experience in training new hires

Responsibilities:

• Design training curriculum using inputs from Operations & Quality teams
• Manage process knowledge and maintain MIS for all training batches
• Stay updated with product/process knowledge
• Ensure accountability for 0–30 days batch performance
• Attend client-conducted TTT (Train the Trainer) sessions
• Conduct PKT ...