Job Description
Hiring: Process Trainer
Location: Gurgaon Industry: International BPO – Voice Process
CTC UPTO 9LPA
Key Requirements
Mandatory: Experience in International Voice Process
Excellent communication skills (spoken & written)
Strong knowledge of training methodologies and quality frameworks
Role: Process Trainer
Eligibility:
Minimum 2 + years experience as a Process Trainer in International BPO
Proven experience in training new hires
Responsibilities:
Design training curriculum using inputs from Operations & Quality teams
Manage process knowledge and maintain MIS for all training batches
Stay updated with product/process knowledge
Ensure accountability for 0–30 days batch performance
Attend client-conducted TTT (Train the Trainer) sessions
Conduct PKT (Process Knowledge Tests) and refresher trainings on the floor
Design & develop training content tailored to business needs
Perform monthly Training Need Analysis to identify knowl...
Location: Gurgaon Industry: International BPO – Voice Process
CTC UPTO 9LPA
Key Requirements
Mandatory: Experience in International Voice Process
Excellent communication skills (spoken & written)
Strong knowledge of training methodologies and quality frameworks
Role: Process Trainer
Eligibility:
Minimum 2 + years experience as a Process Trainer in International BPO
Proven experience in training new hires
Responsibilities:
Design training curriculum using inputs from Operations & Quality teams
Manage process knowledge and maintain MIS for all training batches
Stay updated with product/process knowledge
Ensure accountability for 0–30 days batch performance
Attend client-conducted TTT (Train the Trainer) sessions
Conduct PKT (Process Knowledge Tests) and refresher trainings on the floor
Design & develop training content tailored to business needs
Perform monthly Training Need Analysis to identify knowl...
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