Process Trainer

Foundever is a global customer experience (CX) company that partners with leading brands to manage customer interactions through phone, chat, and email, providing services like customer support, sales, digital operations, and AI solutions

About the Role

Prepare training materials, develop instructional content, determine methodology, and coordinate for a better deployment of resources.

Responsibilities

• Conduct training sessions and develop criteria for evaluating effectiveness of training activities increasing the proficiency.
• Revise training plans to meet new training requirements and kept technical information up to date.
• Coordinate training schedule, dates, and logistics as well as maintain all training systems and databases related to product training.
• Track, report, and evaluate the effectiveness of training solutions and make changes to programs based on feedback; <...