Process Trainer

Key Requirements:
Facilitate training to new hires / associates in compliance with knowledge base requirements as per process specifications
Coach and mentor associates to facilitate a smooth transition to the shop floor
Review/update training content to validate accuracy and relevance of the content & ensure that all training programs are in line with business requirements
Handle ad-hoc queries of the new-hires and coordinate with other support functions for query resolution
Monitoring & reviewing performances to ensure results align with standards.
Evaluate Calls, errors and provide constructive feedback to improve KPIS's of the Unit and individual associate and document the results as per process specifications
Provide feedback on the quality evaluation to the associates on regular basis and follow-up for development
Update and validate the learning repository and keep associates updated with contents
Create, analyze and maintain quality evaluation MIS/mat...