Job Description
Key Requirements:
- Facilitate training to new hires / associates in compliance with knowledge base requirements as per process specifications
- Coach and mentor associates to facilitate a smooth transition to the shop floor
- Review/update training content to validate accuracy and relevance of the content & ensure that all training programs are in line with business requirements
- Handle ad-hoc queries of the new-hires and coordinate with other support functions for query resolution
- Monitoring & reviewing performances to ensure results align with standards.
- Evaluate Calls, errors and provide constructive feedback to improve KPIS's of the Unit and individual associate and document the results as per process specifications
- Provide feedback on the quality evaluation to the associates on regular basis and follow-up for development
- Update and validate the learning repository and keep associates updated with contents
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