Job Description
Key Responsibilities:
- Conduct new hire induction and process training for airline reservations, ticketing, reissuance, fare rules, schedule changes, cancellations, baggage policies, etc.
- Deliver comprehensive GDS training (Amadeus / Galileo / Sabre / Worldspan)
- Design and update training modules, SOPs, reference guides, GDS job aids, etc.
- Conduct knowledge assessments & maintain documentation.
- Coordinate with Operations, Quality, Workforce, and Client Training Teams.
Required Qualifications:
- Graduate in any discipline (mandatory).
- 1–4 years of relevant training experience in a contact center environment.
- Mandatory hands-on experience with GDS: Amadeus / Galileo / Sabre / Worldspan (minimum one system required).
Core Skills Required:
- Good communication skills (verbal and written).
- Strong training delivery and facilitation skills.
- Proficiency in at least one GDS system with ability to teach practical commands.
- Ability to s...
- Conduct new hire induction and process training for airline reservations, ticketing, reissuance, fare rules, schedule changes, cancellations, baggage policies, etc.
- Deliver comprehensive GDS training (Amadeus / Galileo / Sabre / Worldspan)
- Design and update training modules, SOPs, reference guides, GDS job aids, etc.
- Conduct knowledge assessments & maintain documentation.
- Coordinate with Operations, Quality, Workforce, and Client Training Teams.
Required Qualifications:
- Graduate in any discipline (mandatory).
- 1–4 years of relevant training experience in a contact center environment.
- Mandatory hands-on experience with GDS: Amadeus / Galileo / Sabre / Worldspan (minimum one system required).
Core Skills Required:
- Good communication skills (verbal and written).
- Strong training delivery and facilitation skills.
- Proficiency in at least one GDS system with ability to teach practical commands.
- Ability to s...
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