Process Trainer

Key Responsibilities:

Training Delivery & Facilitation:

• Conduct new hire training (NHT) and ongoing refresher training for sales agents in the donation process.
• Develop and deliver engaging, interactive, and practical training sessions that improve agents' communication, persuasion, and sales skills.
• Train agents on handling objections, and building trust with potential donors.
• Ensure training aligns with business objectives, sales targets, and compliance guidelines.
• Conduct role-plays, mock calls, and live call assessments to enhance agent confidence and performance.
• Reporting & Continuous Improvement:
• Track training effectiveness through KPIs such as sales performance, retention, and quality scores.
• Provide regular reports and feedback to management on training outcomes and agent readiness.

Qualifications & Requirements:

Experience:<...