Job Description

Training & Development Responsibilities

  • Facilitate new hire, BAU workflow trainings, communication & soft skills trainings by utilizing the content, presentations, and visual aids.
  • Plan classroom trainings, e-learnings, and other computer-aided instructional technologies, simulators, conferences, and workshops.
  • Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System.
  • Evaluate trainees throughout training by administering assessments and activities, followed by feedback.
  • Check logistical requirements (classroom booking, training material, etc.) before beginning a program to ensure smooth implementation.
  • Participate in client calls regarding updates on new products and development.

    • Training Need Identification

  • Conduct training needs evaluation and knowledge enablement activities for new joiners and BAU operators.
  • Assess learning...

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