Job Description

  • Job Title: Process Trainer
  • Company: iEnergizer
  • Department: Training Team
  • Work Mode: Work from Office
  • Salary: Up to ₹40,000 per month
  • Work Schedule: 6 days a week
  • Experience: 3–5 years in Process/Product Training (BPO/Call Centre)
  • Education: Any Graduate (preferred)
  • Skills: Excellent communication, presentation, facilitation; proficiency in MS Word, Excel, PowerPoint

Key Responsibilities:

  • Train new hires and conduct daily assessments, mock calls, and design training materials
  • Coach trainees on customer service skills including empathy and customer-centric behavior
  • Monitor performance of new and existing employees
  • Conduct pre/post shift briefings and share floor updates
  • Maintain training calendar, batch tracker, attendance, RAG reports, calibrations
  • Collaborate with trainers, SMEs, supervisors, and managers to identify and meet training n...

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