Process trainer

Responsibilities:
To train & coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement.
To be cross skilled in other LOBs of the business as per requirements
To support the business by maintaining suggested/ required login hours
To deliver New Hire Training to the new employees following company/client training Manuals
To gauge the post training performance of agents trained for 0-90 days period.
To be responsible for Process Training Yield
To evaluate and provide feedback to the training manager on amendments to the training material.
To analyze the training needs, design and deliver appropriate programs and evaluate their success.
Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients.
To provide feedback to consultants on the quality of their work in line with Company ...