Job Description
Managed Services Technician 3
Position Summary
Lionbridge is seeking a skilled and experienced Managed Services Technician 3 to join our experienced team. The Managed Services Technician 3 will be responsible for providing technical support to clients, troubleshooting technical issues, and ensuring the delivery of high-quality managed services. This role requires a solid technical background, good problem-solving skills, and a passion for providing excellent customer service.
What You Will Do
Position Summary
Lionbridge is seeking a skilled and experienced Managed Services Technician 3 to join our experienced team. The Managed Services Technician 3 will be responsible for providing technical support to clients, troubleshooting technical issues, and ensuring the delivery of high-quality managed services. This role requires a solid technical background, good problem-solving skills, and a passion for providing excellent customer service.
What You Will Do
- Provide technical support to clients, resolving technical issues in a timely and effective manner.
- Troubleshoot and diagnose technical problems using a variety of tools and techniques.
- Escalate unresolved issues to senior technicians or vendor support.
- Monitor system performance and identify potential problems.
- Implement solutions to prevent future technical issues.
- Develop and mai...
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