Process & Support Engineer

Wind Integrated Solutions, Oracle Partner in Egypt, KSA & UAE is looking for Process & Support Engineer to be a part of their team. 

Wind Integrated Solutions is Software Development Company that provides technology services, business automation, and business digitalization.

Requirements

- Provide technical support for enterprise applications, cloud solutions, and production environments while ensuring system availability and performance.

- Troubleshoot application, integration, infrastructure, and system-related issues while coordinating with development and DevOps teams for resolution and deployments.

- Handle incidents, service requests, monitoring activities, system health checks, and support operations within defined SLA timelines.

- Draft, structure, and maintain governance documents, SOPs, process frameworks, technical documentation, and knowledge base mater...