Job Description

Qualifications:

  • Bachelor's degree graduate, any field.
  • 3 years of RTA/WFM experience, preferably in BPO/Shared Services.
  • Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting
  • Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus
  • Has strong knowledge with MS Office Tools (Excel in particular)
  • Strong initiative and follow-through, strong organizational skills and detail-oriented.
  • Flexibility and ability to follow directions, able to manage multiple tasks effectively, good analytical and strong decision-making skills and client-focused.
  • Amenable to work in shifting schedules.
  • Amenable to work Onsite (Clark Pampanga).
  • Able to start ASAP
  • IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH RTA, EXCEL, FORECASTING, SCHEDULING, AND CAPACITY PLANNING IF ANY.

Responsibil...

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