Process Specialist

Job Description

High-Level Role Description:The Global Delivery Center (GDC) Agent is responsible for providing exceptional customer support to Cisco customers, partners, and internal requestors. This role will deliver high-value experiences through simplified, successful interactions using all contact channels (telephone, portal, email, chat). The individual performing this role is expected to be knowledgeable across Cisco’s entire portfolio of Hardware, Software, and Services and will be responsible to make the complex easy and ensure each interaction with Cisco is a positive one. This agent will solve complex interactions, offer proactive and even predictive support where self-service and automation are not feasible or desired. They will make decisions based on analytical insights, have a bias to move fast, and be structured to implement operational changes quickly and efficiently. Using exceptional customer service skills along with strong execution skills and ...